FAQ

Returning or exchanging an order is hassle-free at our store. Simply reach out to our customer support team within 7 days of receiving your order and provide the necessary details. Make sure the item(s) are in their original condition with all tags and packaging intact. Pack the item(s) securely. Once we receive the item(s), we'll inspect them and process your refund or exchange promptly. For specific terms and conditions, please refer to our detailed return and exchange policy on our website. Feel free to contact our customer support team if you have any further questions or need assistance.

We offer a wide range of sizes for kids' clothing, typically ranging from [size range]. Please refer to our size chart for specific measurements and guidance to find the perfect fit for your child.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

Shipping times may vary depending on your location and the shipping method selected. Typically, orders are processed and shipped within 1 day, and delivery can take approximately 5-7 days. Please note that unforeseen circumstances or peak seasons may cause slight delays.

We accept various payment methods, including credit/debit cards, Net-banking,UPI and other secure online payment options. At checkout, you'll be able to choose the method that is most convenient for you.

We understand that circumstances may change. If you need to cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if the order has not yet been shipped.

We apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact our customer support team immediately. We'll work with you to resolve the issue and ensure you receive the correct item or a refund.

Our return and exchange policy may vary for sale items. Please refer to our specific sale item policy on our website or contact our customer support team for more information.

You can reach our customer support team by +91-7021871510 or via email at info@purnatechventures.com. We're here to assist you with any questions, concerns, or assistance you may need.